This article covers where to go for support, whatever your query. If you're reading about the build, events, or ordering and need further help, this is the article you'll be pointed to.
Start with Race Academy Support
In the first instance, any query should be searched for within Race Academy help section. Most common questions are already answered in the help articles there, so it's the quickest way to get an answer.
Who to contact
If you can't find what you need in Race Academy, get in touch with the right contact below:
- Kart, spares, or technical queries: Operations Manager Jake Coward, jake@espireeducation.co.uk
- Billing and invoicing queries: Programme Co-ordinator Jemima Goldsmith, jemima@espireeducation.co.uk
- Additional kart orders, additional user licences, and similar: Partnerships Manager Robbie Crease, robbie@espireeducation.co.uk
- General queries, sticker kit queries or event day related queries: support@espireeducation.co.uk, one of the team will get back to you as quickly as possible.
How to request additional support
Email the relevant contact above directly, including your school name and as much detail as possible about your query, so they can help as quickly as possible.
If you need a member of the Espire team to visit your school, for example to help with a build issue, contact Operations Manager Jake Coward in the first instance: jake@espireeducation.co.uk