Paying an invoice
Invoices are sent out by our finance team by email, and include all the details you need to make payment, such as the amount due, the reference number, and our bank details. Please use the invoice reference as the payment reference so we can match your payment up quickly.
Full payment and invoice status confirmation
If you'd like confirmation that an invoice has been paid in full, or you're not sure of the current status of an invoice, just get in touch with the team and we'll check this for you. It's best to include the invoice number and school name in your message so we can find it quickly.
Struggling to pay or late payments
If a school is struggling to pay an invoice, or a payment is going to be late, please let us know as soon as possible rather than waiting until it's overdue. We understand school budgets and timings can be tricky, so get in touch and we'll do what we can to work out a solution, such as agreeing a new payment date or splitting the amount into installments.
Receiving a refund
If you're owed a refund, whether that's for an overpayment, a cancelled order, or another reason, contact the team with your invoice or order details and we'll arrange this for you. Refunds are processed back to the original payment method wherever possible, and we'll confirm with you once it's been sent.