Receiving a delivery
When your order arrives, we require you to check the contents against the components list and complete the self certification on Race Academy within 4 weeks of the kart being delivered, rather than leaving the box unopened. This makes it much easier for us to sort out any problems quickly if something isn't right.
Incorrect order
If you've received the wrong item, or something is missing from your delivery, get in touch with the team as soon as you notice. Please let us know your order number and what you received instead of, or as well as, what you were expecting, and we'll get it corrected for you.
Faulty item
If an item arrives damaged or isn't working as it should, please contact us with your order number and a description of the fault. Photos are really helpful here too, as they let us assess the issue quickly and arrange a replacement or repair without needing to go back and forth.
Our graphics kit hasn't arrived
Before getting in touch about a missing graphics kit, it's worth checking whether you've replied to the email confirming you're happy with the design proof. Graphics kits are only sent to print once we have this confirmation, so if the email is still waiting for a reply, that's usually why it hasn't arrived yet. If you've already confirmed the proof and it still hasn't turned up, please let us know and we'll chase this up for you.